FAQ

An FAQ list to answer some of our client's common questions

If your question isn’t answered below, please contact our sales team who will be able to assist you further.

1. Can I make custom changes to an existing product?

Some of our locally made timber furniture can be customised to your exact specifications, with complete transparency from us, regarding expected lead times and additional costs.

2. Do you charge for quoting and consultation?

Quotes and product consultation via email or in our showroom are free of charge. Should you require a personalised on-site consultation at your home or elsewhere, a fee will be charged, but waivered should an order be placed.

4. Which payment methods do you accept?

We accept MasterCard, Visa cards and EFT payments.

5. Do you offer refunds and returns?

You are entitled to return your order for goods which are kept in stock, within 7 days of the goods having been delivered to you. For orders made especially for you, please refer to our Returns & Refunds Policy

6. How do I care for my iroko outdoor furniture?

Our outdoor/patio furniture made from solid iroko timber will take 4-6 months to even in colour and tone, so please don’t be surprised if your new furniture looks slightly uneven in colour when it first arrives. The demo items on display in our showroom have been exposed to the air for several weeks, so the timber has had time to age and oxidise.

 

Over time, the timber weathers to a silver-grey tone and usually develops a few small, surface cracks when exposed to the elements. These cracks will not in any way affect the durability of the furniture, and are part of the natural weathered look and aesthetic appeal.

 

Our iroko patio furniture requires little to no maintenance and is designed and made to be past down to future generations.  If one does feel the need for a bit of maintenance, the furniture can be lightly sanded and re-oiled with a good quality exterior oil (such as Danish oil). This will darken the silver-grey colour and change the look temporarily, however in time, the furniture will revert to the silver-grey colour, as the oil is absorbed.

Our Promise

We have carefully curated a unique range of products, based on design, innovative function, form and quality. We have no doubt that you will be delighted with your purchase from Chelsea Garden & Home. We aim to bring back 'heirloom' furniture which future generations can use and enjoy.

Friendly support

The team at Chelsea Garden & Home is dedicated to making your shopping experience with us as convenient and enjoyable as possible. Transforming your interior or exterior space should be a fun, creative and exciting event. We look forward to assisting you further.

Fast service

All staff at Chelsea Garden & Home are dedicated to offering our clients fast, efficient and effective service. We understand that timing is everything, however as many of our products are made to order, we always supply our client's with realistic lead times. If you have any queries surrounding the lead time supplied, please contact our sales team for assistance.

Secure payments

We have partnered with PayFast, SA’s leading payment gateway, offering fast, secure payment processing. All money transactions on our website are secured using Secure Socket Layer (SSL) technology with high security 256 bit encryption.