Chelsea Garden and Home (Pty) Ltd
Registration No: 2013/028442/07
Last updated: 11 September 2025
At Chelsea Garden and Home (Pty) Ltd, we are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, store, and safeguard your data, in line with the Protection of Personal Information Act (POPIA), Act No. 4 of 2013 of South Africa.
1. What Information Do We Collect?
We collect personal information when you:
-
Place an order
-
Subscribe to our newsletter
-
Contact us or use our website
Information collected may include:
-
Full name
-
Email address
-
Phone number
-
Billing and delivery addresses
-
Payment information (processed via secure third-party providers)
You may browse our website anonymously.
2. How Do We Use Your Information?
Your data is used for:
-
Personalising your experience
-
Processing transactions and deliveries
-
Improving our website and service offerings
-
Sending order updates and promotional emails (with your consent)
-
Administering promotions, surveys, or features
-
Fulfilling legal obligations
We do not sell, rent, or trade your personal information.
3. How Do We Protect Your Information?
Security measures include:
-
SSL encryption for all transactions
-
Use of secure third-party payment gateways
-
Access restricted to authorised personnel only
-
No storage of credit card or sensitive financial data on our servers after a transaction
4. Use of Cookies
We use cookies to:
-
Improve user experience
-
Track cart contents
-
Analyse site performance and usage
You may disable cookies in your browser, but some features may be limited.
5. Google and Third-Party Advertising
We use Google Ads, including the DART cookie, to serve relevant ads.
You can opt out by visiting the Google Ads Settings or Google’s Privacy Policy.
6. Sharing Your Information
We only share your personal information with:
-
Trusted service providers (e.g. couriers, payment processors) who are contractually bound to keep it confidential
-
Legal authorities, when required by law
Non-personally identifiable visitor information may be shared for marketing or analytics.
7. Your Rights Under POPIA
You have the right to:
-
Access your personal information
-
Request correction or deletion
-
Object to certain processing activities
-
Withdraw consent
-
Lodge complaints with the Information Regulator
To exercise your rights, contact us (details below).
8. Children’s Privacy
We do not knowingly collect personal information from individuals under 18 without verified parental consent. If discovered, such data will be deleted promptly.
9. Your Consent
By using our website, you consent to our Privacy Policy and the lawful processing of your personal information as set out herein.
10. Changes to Our Privacy Policy
We may update this policy from time to time. Changes will be posted here.
Previous modification date: 1 May 2019
Current version last modified on: 11 September 2025
11. Contact Information
Chelsea Garden and Home (Pty) Ltd
Company Registration Number: 2013/028442/07
Information Officer: Mrs Meagan Ashley
📧 Email: info@chelseagh.co.za
📞 Phone: +27 21 812 0849
🏢 Address: 3rd Floor, Grove Exchange, 9 Grove Avenue, Claremont, Cape Town, South Africa, 7945
If you believe your personal data rights have been violated, you may lodge a complaint with the Information Regulator (South Africa):
Website: https://www.justice.gov.za/inforeg/